Accessibility Statement

1. Our commitment

Rendezvo is a hotel's City Insider: a guest messages in over WhatsApp or SMS and gets a real, sequenced, timed night-out plan, branded as the hotel's own. We want that experience, and the site that explains it, to be usable by everyone, including guests and hotel staff who use assistive technology.

2. Conformance target

We target Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as the standard for the pages and messaging flows described below. This is a target we build and test against, not a certification.

3. Scope

This statement covers:

• rendezvo.app, our marketing and legal site.
• The guest-facing City Insider experience delivered over WhatsApp and SMS.

It does not cover third-party sites we link to, or the messaging apps (WhatsApp, SMS carriers) themselves, whose own accessibility is outside our control.

4. Measures we take

• Semantic HTML. Pages use headings, lists, and landmarks in a meaningful order, so screen readers and other assistive technology can navigate the structure.
• Keyboard navigation. Interactive elements on the site (links, buttons, the theme toggle) are reachable and operable by keyboard, with visible focus states.
• Color contrast. Text and interface colors are chosen to meet WCAG AA contrast ratios, in both light and dark presentations.
• Theme support. The site follows the visitor's system light or dark preference, and offers a manual toggle for those who prefer the other setting.
• Reduced motion. The site avoids motion effects that ignore a visitor's reduced-motion preference.
• Plain, direct language. The City Insider experience is a text conversation, not a visual interface; plans are written in plain language, one message at a time, so they work with any screen reader or text-to-speech tool a guest already uses on their phone.

5. Known limitations

[List any pages, components, or message formats not yet meeting the AA target, with a target fix date, once identified through testing.]

6. Report a barrier or request an accommodation

If you find a barrier on rendezvo.app, or need an accommodation to use the City Insider experience, email privacy@rendezvo.app or hello@rendezvo.app. Tell us the page or the message flow, and what happened. We aim to respond within [5] business days, and to acknowledge receipt sooner.

7. Hotel guests

If you are a hotel guest, you can also raise an accessibility need directly with your hotel's front desk or staff, who can reach us on your behalf as our service partner.